In the event of a power interruption please call our toll free number 1-877-394-7804. Troubles can be reported 24 hours a day, seven days a week. Before reporting trouble please check your breakers, the main breaker at the meter and with neighbors to see if their power is out. When reporting an interruption after hours please have your meter number and billing name on the account available to help us serve you better.
Most of us take it for granted, but electrical service can be interrupted. Especially during natural disasters and extreme weather conditions, these power interruptions are sometimes extended for long periods of time. Which also happens to be the times when people need their power the most.
Your cooperative encourages members to have standby generators, especially for heating. Standby generators assure electricity during power failures. However, one that is not wired through a double-throw transfer switch is illegal and creates deadly possibilities. Without a double-throw switch, power can feed into the transformer and back out on power lines. Think of a suddenly energized down line... and the lineman repairing it. Or a downed line on a fence... and the neighbor's cattle that brush against it... or the neighbor... or the neighbor's children.
Since the safety requirements are quite technical, it’s best to have a certified electrician install your standby generator. You can calso contact Allan HCE's Operations Coordinator, at 1-877-394-7804 when planning to buy a standby generator. He will provide you with a consultation on safe and legal installation of a standby generator or on the safe use of an existing unit.
Standby Generator Tips:
- Purchase the right size generator for what you need to power.
- Install generator in a proper location, outside for ventilation and away from areas susceptible to flooding (basements, etc),
- Follow all manufacturer’s recommendations.
- Inspect the unit at least annually.
- Hire a qualified technician when repairs are necessary.
- Don't remove or tamper with safety devices; they are there to protect you and your property.
- Don’t touch the unit while it’s operating, as serious burns can occur.
- Learn how to properly disconnect from your utility service before turning on your standby generator.